Australian Venue Co has partnered with Melbourne tech startup, Mr Yum to deliver a web-based order at table experience across their portfolio
Australian Venue Co’s new ordering experience is now live in 33 venues* across NSW, VIC, QLD, WA and NT, with additional venues across all states set to be rolled out by Christmas.
The web ordering experience starts with beautiful visual menus, language translations and dietary filters that appear when diners scan the QR code at their table through their camera, no apps required. Customers can browse the menu, see photos of dishes and order seamlessly via Apple Pay, Google Pay or by card. Food and drinks are delivered to the table.
GM of Sales & Marketing Kylie Moncur said ‘solving one of the key pain points for customers was the core objective. Nobody likes waiting in line at a busy bar to order food and drinks, taking away from whatever brought them to the venue in the first place – friends, colleagues or a date night. It was really important to us as a company to partner with the right team to deliver this as web-based technology, rather than a native app, to remove as much friction from the customer experience as possible’.
CEO Paul Waterson said ‘customers are really engaging with the product and that shows in the data with positive movement in average basket size. We’re excited to watch this grow and have a significant impact on the hospitality customer experience.’
*Venues across Australia:
NSW: Beer Deluxe Albury, Beer Deluxe T2, Bungalow 8, Cargo, Salt Bar, The Rook, The Winery, Untied
VIC: Beer Deluxe Federation Square, College Lawn Hotel, Duke of Wellington, Fargo & Co, Harlow, Hopscotch, Imperial Hotel, Imperial Hotel Bourke St, Prince Alfred, Provincial Hotel, State of Grace, The Auburn Hotel, The Crafty Squire, The Smith, Trinket
QLD: Fridays, Riverland
WA: Sweetwater, The Aviary, The Globe, The Guildford, Wolf Lane
NT: Monsoons, Shenannigans, Smith St Social